Veritware

Cartlea

Support

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Need help with Cartlea? Email support@cartlea.com.

Features can differ between Android and iPhone and between app versions. Tell us which device and version you use so we can give the right guidance.

Lists and backups

Do I need an account or an internet connection?

No account is needed for ordinary local shopping lists. You can type, organise and check off local items offline. An account and connectivity are needed for optional Household sharing. Online product lookup and some device speech-recognition services also need a connection.

Where is my data, and how do I keep a copy?

Your ordinary shopping data is stored on your device. Use Cartlea’s backup and restore options to export a file to a location you control. Keep that file somewhere you can still reach if the phone is lost or replaced. A backup is separate from a plain-text list share.

Before importing, review the import information and keep a backup of your existing data. App backups are not a way to restore Household membership or store purchases. Avoid clearing app storage or reinstalling while investigating missing data: local information may be lost without a usable backup.

How do I share a list without Household?

Use the list’s plain-text sharing option and choose your recipient or messaging app. This sends a copy; later changes do not sync with that copy.

Why does my list look different?

Check the selected ordering and display options, and whether you are in Shopping Mode. Options differ by version. Check the checked-items section too before assuming an item is missing.

Purchases and subscriptions

What is the difference between Unlocked and Household?

Unlocked is an optional one-time purchase for the additional limits and features shown in your app. Household is a separate optional monthly subscription for connected sharing. Household does not require Unlocked and does not include it.

I paid, but my purchase is not showing.

Check that you are signed in to the same Apple or Google store account used for the purchase, that the transaction completed, and that you have an internet connection. Use the available restore-purchase or restore-subscription control. If it still fails, contact us with the store, app version and order reference. Do not send payment-card details or buy again just to troubleshoot.

How do I stop a Household subscription?

Use Manage subscription in the Household area, or open the subscriptions section of the Apple or Google account that paid. Verify that renewal has stopped and note the paid-through date. Removing Cartlea, signing out, leaving a Household or transferring ownership does not automatically stop renewal.

If a payment fails, check the store’s payment method and the status shown in Cartlea. A recovery period or suspension may apply. After verified expiry, the service provides a 30-day recovery period before final expiry removes the previous live connected list content. Your ordinary local Cartlea remains available.

Can I request a refund?

Use the purchasing store’s refund process or contact us for help. The outcome depends on the circumstances and applicable consumer rights; those rights are not removed by our terms.

Household sharing

Does Household upload all my lists?

No. Only lists you deliberately choose to share through Household are synchronised. Ordinary local lists remain separate. A plain-text share is also separate from a connected Household list.

A shared list is not updating.

Check your connection, confirm that you are signed in to the intended account and Household, and check the shared list’s sync state. Make sure connected service access has not expired or been suspended. Keep unsynchronised local changes in place and contact us if the issue persists.

I want to leave or hand over a Household.

Use the Household and account controls. An Owner with other members needs to transfer ownership before leaving or deleting their account. If you pay for the Household, resolve whether you will keep paying or stop renewal separately; ownership and subscription sponsorship are different.

Voice entry and barcode scanning

If your version includes voice entry, start it from item entry and allow microphone or speech access when asked. Check your device’s speech service and language if recognition is unavailable. Recognition can require internet access. Review the draft before adding it.

For scanning, allow camera access, use good lighting and hold the barcode steady. An unknown code may need a local match or a lookup you explicitly choose. Not every product is in Open Food Facts; typed entry remains available.

Cartlea does not save voice recordings or upload camera images to its servers. See the Privacy Policy for speech-provider and online-lookup details.

Delete your Cartlea Household account

Ordinary local Cartlea use has no Veritware account to delete. For a Household account, there are two ways to request deletion:

  1. In the app: open Household, find Household and account, and choose Delete Household account. Follow the confirmation and fresh sign-in steps. Resolve ownership or subscription prompts if shown.
  2. Without the app: email privacy@cartlea.com with the subject Cartlea Household account deletion. Send from the account’s email address if possible, or identify that address in your request. We will help verify ownership and complete the request. You do not need to reinstall Cartlea.

Please do not send your password, sign-in codes or payment-card details. If you cannot access the account email or an in-app prerequisite is blocking you, explain that in your message.

Deletion removes the sign-in account and connected access. Membership names become “Former member”. Content shared with a continuing Household and copies held by others may remain. Some billing, deletion and security records are retained for the purposes explained in the Privacy Policy. Unrelated local lists and Unlocked are not removed by Household account deletion.

Check and stop any renewal separately with the store that bills you. Deleting the app or submitting a deletion request does not itself cancel the store subscription. To erase local app data or exported backups too, remove those copies separately after keeping anything you need.

Report a problem or send feedback

Email support@cartlea.com with:

Do not send a full shopping-data backup unless we agree it is needed. Privacy questions can go directly to privacy@cartlea.com.